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WORD OF MOUTH – SUMMER SPECIAL PROMOTION TERMS & CONDITIONS

Last Updated: 25 November 2025

These Summer Special Promotion Terms and Conditions (“Promotion Terms”) apply to the Word of Mouth Summer Special (“the Promotion”) running for a limited period (“Promotion Period”). These Promotion Terms supplement and form part of the standard Word of Mouth Terms & Conditions (“Standard Terms”), which are incorporated herein by reference and available at wordofmouth.co.za or by request. Where there is any conflict between these Promotion Terms and the Standard Terms, the Promotion Terms will prevail only with respect to leads submitted during the Promotion Period. In all other respects, the Standard Terms shall remain in full force and effect.

  • 1. Eligibility
  • - Applies to registered Lead Generators with active, fully paid accounts.
  • - Standard package fees remain unchanged: Silver R999.00 (Nine Hundred and Ninety-Nine Rand), Gold R4,999.00 (Four Thousand Nine Hundred and Ninety-Nine Rand), Platinum R9,999.00 (Nine Thousand Nine Hundred and Ninety-Nine Rand). All fees are exclusive of Value Added Tax (VAT) at the applicable rate unless otherwise stated. Word of Mouth (Pty) Ltd is not VAT registered.
  • - Renewal fee rules continue to apply.
  • 2. Enhanced Referral Fee Percentages
  • - Applies to registered Lead Generators with active, fully paid accounts.
  • For Verified Leads submitted during the Promotion Period that result in completed property transactions, Lead Generators shall be entitled to receive referral fees calculated as a percentage of the fee earned by Word of Mouth from the use of the platform, as follows:
  • - Silver: 20%
  • - Gold: 30%
  • - Platinum: 50%
  • These enhanced percentages override any referral fee percentages specified in the Standard Terms, but only with respect to qualifying leads as defined in clause 3 below. All other terms and conditions relating to referral fees, including but not limited to payment terms (which shall not exceed thirty (30) days from the date of completion of the property transaction), verification requirements, and circumstances for withholding or forfeiture, shall continue to apply as set out in the Standard Terms.
  • 3. Qualifying Leads
  • A lead qualifies only if:
  • - Submitted during the Promotion Period
  • - Verified as a Verified Lead
  • - Results in a completed property transaction, being a transaction where transfer of the property has been registered in the Deeds Office and registration has been confirmed in writing by the conveyancer or, in the case of a lease exceeding a period of 12 months, where the lease agreement has been executed by all parties and the tenant has taken occupation as evidenced by written confirmation from the landlord or managing agent. For leases of 12 months or less, completion shall be deemed to occur upon execution of the lease agreement and receipt of cleared funds for the first month's rental by the landlord or managing agent
  • - Lead Generator complies with all Terms, including the Protection of Personal Information Act, 2013 (POPIA), the Property Practitioners Act, 2019 (PPA), the Consumer Protection Act, 2008 (CPA), the Electronic Communications and Transactions Act, 2002 (ECTA), and all regulations promulgated thereunder, as applicable to the Lead Generator's activities under this Promotion
  • Leads submitted before the commencement or after the expiry of the Promotion Period do not qualify for the enhanced referral fee percentages and shall be subject to the referral fee structure set out in the Standard Terms.
  • 4. Promotion Period and Commencement
  • - The Promotion Period shall commence on 28 November 2025 and end on 31 January 2026 (both dates inclusive) ("Promotion Period"), as published on the Platform at wordofmouth.co.za. The specific dates shall be deemed incorporated into these Promotion Terms upon publication.
  • - Word of Mouth may shorten or terminate the Promotion Period only in circumstances of force majeure (as defined in clause 11 below), legal or regulatory requirement, or material breach by a specific Lead Generator (which termination shall only affect that Lead Generator and not the Promotion as a whole unless the breach is systemic), and only upon providing not less than fourteen (14) days' prior written notice, except in cases of legal or regulatory requirement where immediate compliance is mandated, in which case notice shall be given as soon as reasonably practicable. Any such modification shall not affect the rights of Lead Generators in respect of Verified Leads already submitted prior to the date of such notice. In the event of early termination, Lead Generators shall have a period of thirty (30) days from the date of termination notice to submit any remaining leads to qualify for the enhanced referral fees.
  • 5. Exclusions & Limitations
  • - Does not modify registration fees, renewal fees, verification rules, POPIA, PPA compliance, or platform restrictions.
  • - Leads failing verification or not resulting in completed transactions earn no referral fee.
  • - Word of Mouth may reject or withhold referral fees where fraud or material non-compliance is reasonably suspected on the basis of objective evidence, provided that Word of Mouth shall notify the Lead Generator in writing within seven (7) business days of forming such suspicion, specifying in reasonable detail the grounds for suspicion and the evidence relied upon. The Lead Generator shall have the right to respond within fourteen (14) days and to provide evidence to rebut such suspicion. Word of Mouth shall make a final determination within fourteen (14) days of receiving the Lead Generator's response, or if no response is received, within fourteen (14) days of the expiry of the response period. If Word of Mouth's suspicion is not substantiated, the referral fee shall be paid within seven (7) days of the final determination.
  • 6. PPA Compliance
  • Lead Generators remain prohibited from performing estate agency services as defined in section 1 of the Property Practitioners Act, 2019, unless holding a valid Fidelity Fund Certificate (FFC) issued by the Property Practitioners Regulatory Authority in terms of section 55 of the PPA. Lead Generators warrant and undertake that they shall not perform any act which would constitute estate agency services under the PPA in connection with leads submitted under this Promotion. Lead Generators acknowledge that breach of this provision may result in criminal liability under section 72 of the PPA and immediate termination of their participation in the Promotion without refund of any fees paid.
  • Promotion does not authorise acting as an estate agent.
  • 7. POPIA Compliance
  • All POPIA rules in the Standard Terms apply.
  • Lead Generators consent to the processing and sharing of their personal information and the personal information of leads submitted by them, strictly in accordance with POPIA and only to the extent necessary for the purposes of administering this Promotion and facilitating property transactions. Such consent may be withdrawn at any time by written notice to Word of Mouth, provided that withdrawal of consent may result in inability to participate in the Promotion. Lead Generators warrant that they have obtained all necessary consents from data subjects (leads) in accordance with POPIA before submitting their personal information to Word of Mouth.
  • 8. Limitation of Liability
  • Limitation of liability provisions in the Standard Terms apply in full to this Promotion, save that nothing in these Promotion Terms or the Standard Terms shall exclude or limit either party's liability for: (a) death or personal injury caused by that party's negligence or that of its employees, agents, or contractors; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 61 of the Consumer Protection Act, 2008; (d) gross negligence or willful misconduct; or (e) any other liability which cannot be excluded or limited under applicable South African law. Subject to the foregoing, Word of Mouth's total aggregate liability under these Promotion Terms shall not exceed the total amount of referral fees paid to the Lead Generator in the twelve (12) months preceding the event giving rise to the claim.
  • 9. Termination of Promotion
  • Word of Mouth may suspend, modify, or cancel the Promotion for operational, legal, or regulatory reasons.
  • 10. Acceptance
  • Submitting leads during the Promotion Period constitutes acceptance of these Promotion Terms.